![]() If you were not able to cancel it, then you must remove the Windows Bluetooth driver and restart your PC before you start the installation process. Note: If you connect the adapter directly to the PC without installing the product’s driver, Windows will immediately install the built-in driver. ![]() If the problem persists, test the device on another computer. ![]() Easy to use instructions are available on Kinivo support website. Windows 10 and later drivers, Windows 10 Creators Update and Later Servicing Drivers. To use the Bluetooth device click on the Bluetooth icon in the toolbar. Note: For Windows 10, please use windows drivers instead of Broadcom drivers. Bluetooth Controller - Realtek Bluetooth 4.0 Adapter, Windows 10.Check in Device Manager if the Bluetooth adapter is correctly installed without any remarks.Once the installation is completed or when you are prompted by the installation manager, connect the Bluetooth Adapter directly to a properly working USB port without using a hub or an extension cable.Download and install the latest driver from our website: click here to download the driver.Unplug the Bluetooth adapter and restart the system.Remove all drivers for this device and all similar devices previously installed on your computer.To properly install the Bluetooth adapter please follow these steps:
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